1. General
1.1 BhaktiBhawna, a brand operated by Aumnova Commerce, with its registered address at 332, Shiv Nagar Colony, Bhiwani, Haryana – 127021, India, operates the website www.bhaktibhawna.com, which facilitates the online sale of spiritual idols, decor, and related devotional items.
1.2 This Shipping Policy, along with our Terms of Service, governs the practices related to the shipment and delivery of products ordered through BhaktiBhawna.
1.3 We offer shipping across India in partnership with trusted logistics providers to ensure a smooth and timely delivery experience.
1.4 By placing an order through BhaktiBhawna, you agree to the terms outlined in this Shipping Policy. We recommend reviewing this policy each time you visit our Site or make a purchase.
2. Terms of Shipping and Delivery
2.1 Orders are typically processed and dispatched within 48 hours, with standard delivery timelines ranging from 4 to 6 business days for domestic parcels. (Note: We currently do not offer international shipping; this clause is retained for potential future expansion.)
2.2 While we strive to serve all regions across India, BhaktiBhawna reserves the right to restrict delivery to certain areas that are deemed unserviceable by our logistics partners.
2.3 It is your responsibility to provide accurate and complete shipping information. BhaktiBhawna is not liable for any delivery failures, delays, or lost parcels resulting from incorrect or incomplete customer details.
2.4 In the event of three unsuccessful delivery attempts, the order may be cancelled. Refunds issued (if any) may be adjusted to deduct the delivery and handling charges incurred.
2.5 Delays in delivery may occur due to unforeseen logistical issues, weather disruptions, political unrest, or other force majeure events. We will attempt to notify customers of such delays whenever possible.
2.6 While we maintain professional relationships with our delivery partners, BhaktiBhawna is not liable for the conduct or actions of third-party delivery personnel. Any conflicts or complaints must be resolved independently with the courier company.
2.7 Once a product is dispatched, customers will receive a tracking number via email or SMS, allowing them to monitor shipment progress. Please note that BhaktiBhawna is not responsible for any delays or errors in courier tracking updates.
2.8 Shipping charges may vary based on product weight, value, location, and promotional offers. These shipping charges are non-refundable, except in cases where a product is received in damaged or faulty condition.
2.9 All returns are handled via our reverse logistics partners, in accordance with our Cancellation, Return & Refund Policy.
3. Customer Support
If you have any questions or concerns about your shipment or delivery, please contact our customer support:
- Email: support@bhaktibhawna.com